Technical Support Representative

San Francisco, California, United States Full-time

Technical Support Representative

SpotOn - San Francisco, CA


Looking for an environment which will help foster your skills as well as encourage you to make your own personal mark on a company’s culture and success? Enjoy an environment focused on creating careers and opportunity? SpotOn is the place for you!

Based in San Francisco's Financial District, SpotOn is a fast-growing Digital Marketing, Loyalty, Reviews and Integrated Payments platform that helps local businesses build valuable relationships with their customers. These tools, on a single platform, help Small Business Owners grow and run their company.

At SpotOn our Customers are the center of our universe. We intend to help them grow their businesses and have the utmost respect for their time. Our Technical Support Rep is obsessed with problem-solving and efficiently resolving customer issues. We emphasize communication skills, thinking outside the box and relating to our customers business and needs. This is a fast-paced, collaborative environment all working towards common goals.

Being a rapidly growing startup, this position includes a unique ability to leave a real and lasting impact on SpotOn and its team. We’re looking for someone with an equally unique sense of flexibility and creativity. An individual who feeds off of personal interaction, whilst simultaneously self-motivated enough to thrive in a fast-paced sales environment.


If this describes you…

  • Able to work full-time from our downtown San Francisco office
  • Bi-lingual capabilities
  • Enjoy problem solving and thinking outside the box
  • Convey complex step-by-step instruction in layman’s terms
  • Team player who is comfortable with change, time management and thinking on their feet
  • Solution oriented and an ability to efficiently multi-task
  • Technical experience, and ideally a technical support background
  • Want to join a rapidly growing Silicon Valley startup   

...and you think you can do this…

  • Field inbound customer phone and email inquiries
  • Identify technical issues and use appropriate troubleshooting steps leading to resolution
  • Collaborate across departments to address client needs
  • Detailed record-keeping on customer interactions
  • Handle customer requests, provide appropriate solutions and alternatives
  • Ability to achieve daily / weekly / monthly expectations

...then here's a bit about what we have to offer!

  • Located in the heart of San Francisco's Financial District
  • Rewarding work, knowing you're enabling Small Business Owners to succeed
  • Generous Commuter Benefits, as well as Health / Dental / Vision insurance


SpotOn is committed to hiring a diverse workforce.  We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

Apply for this opening at