Customer Engagement Specialist

San Francisco, California, United States Full-time

Customer Engagement Specialist

SpotOn - San Francisco, CA


Looking for an environment which will help foster your skills as well as encourage you to make your own personal mark on a company’s culture and success? Enjoy an atmosphere focused on creating careers and opportunity? SpotOn is the place for you!

SpotOn is currently searching for top talent to bring meaningful and enriching experiences to our customers through leveraging our proprietary products in Digital Marketing, Loyalty, and Consumer Analytics. This position requires creativity and outside-the-box thinking and behaves as a hybrid between Customer Success and Consulting.

Our ideal candidate would envision this opportunity as one to incorporate Support, Marketing, Consulting, and Sales. We strive daily to bring our customers closer to the objectives of bringing the best consumer experiences to their loyal guests, as well as provide insider information to help sculpt and grow their business into the company of their dreams!

A team-oriented, problem-solving Rockstar is essential to bringing an opportunity like this to life. Customer Engagement allows for a unique chance to leave a real and lasting impact on SpotOn and its team. We’re looking for someone with an equally unique sense of flexibility and creativity. An individual who feeds off personal interaction, whilst simultaneously self-motivated enough to thrive in a fast-paced sales environment.


If this describes you...

  • Able to work full-time from our downtown San Francisco office
  • Think of yourself as an Account Manager or Consultant
  • Enjoy problem solving and outside the box thinking
  • Demonstrates patience and empathy while able to provide solution-based opportunities
  • Team player who is comfortable with change, time management and thinking on their feet
  • Solution-oriented with an ability to efficiently multi-task
  • Bi-lingual capabilities and ability to work mornings, nights or weekends a major plus
  • Consistently seeks product knowledge and familiarization opportunities to deliver excellent service

...and you think you can do this...

  • Maintain high-level outbound call and email volume to customers, collaborating with them to become expert users of our platform
  • Field inbound calls from customers to ensure consistent problem-solving and customer service
  • Integrate ideas across departments to address client needs
  • Detailed record-keeping on customer interactions
  • Have a friendly disposition with a drive to create amazing and informative customer interactions
  • Ability to achieve daily / weekly / monthly expectations
  • ...and HAVE FUN!

...then here's a bit about what we have to offer!

  • Located in the heart of San Francisco's Financial District
  • Rewarding work, knowing you're enabling Small Business Owners to succeed
  • Generous Commuter Benefits, as well as Health / Dental / Vision insurance
  • Energizing work environment that works hard and has fun!


SpotOn is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

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