Operations Analyst - Product Development

San Francisco, California, United States Full-time

Business Analyst - Product Development

SpotOn - San Francisco, CA


Looking for an environment which will help foster your skills as well as encourage you to make your own personal mark on a company’s culture and success? Enjoy an environment focused on creating careers and opportunity? SpotOn is the place for you!

Based in San Francisco's Financial District, SpotOn is a fast-growing Digital Marketing, Loyalty, Reviews and Integrated Payments platform that helps local businesses build valuable relationships with their customers. These tools, on a single platform, help Small Business Owners grow and run their company.

At SpotOn our Customers are the center of our universe. We intend to help them grow their businesses and have the utmost respect for their time. Our POS Specialist - Technical Support Rep is obsessed with problem-solving and efficiently resolving customer issues. We emphasize communication skills, thinking outside the box and relating to our customers business and needs. This is a fast-paced, collaborative environment all working towards common goals.

Being a rapidly growing startup, this position includes a unique ability to leave a real and lasting impact on SpotOn and its team. We’re looking for someone with an equally unique sense of flexibility and creativity. An individual who feeds off of personal interaction, whilst simultaneously self-motivated enough to thrive in a fast-paced sales environment.

About the position

We are looking for someone to help manage the product development flow for our Business Operations sofware development team.  You would report to and work closely with the Director of IT and Engineering and be the point person for fielding product-related requests from internal employees; talking to and learning from our users to understand their needs and how they fit into the larger operational picture; writing product specifications, both for end-users and developers; helping to develop release plans and product roadmaps; and more - all with the goal of helping us to intelligently scale and manage our operations.

If this describes you…

  • Able to work full-time from our downtown San Francisco office
  • Enjoy analyzing and interpreting data to inform business decisions
  • Enjoy problem solving and thinking outside the box
  • Team player who is comfortable with change, time management and thinking on their feet
  • Solution oriented and an ability to efficiently multi-task
  • Experience as a business analyst for operational processes
  • Experience in product management and/or working on an agile-like software development team
  • Want to join a rapidly growing Silicon Valley startup   

...and you think you can do this…

  • Clearly communicate your thoughts and views
  • Collaborate across departments to address user needs
  • Create and maintain detailed documentation on products and processes

...then here's a bit about what we have to offer!

  • Rewarding work, knowing you're enabling Small Business Owners to succeed
  • Competitive Salary
  • Generous Commuter Benefits, as well as Health / Dental / Vision insurance
  • Located in the heart of San Francisco's Financial District


SpotOn is committed to hiring a diverse workforce.  We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

Apply for this opening at http://spoton.recruiterbox.com/jobs/fk0f1g7?apply=true